Return & Refund Policy

Last Updated: September 2026

Thank you for shopping with us. We want you to have a satisfactory experience with every purchase. Please read the following Return and Refund Policy carefully before placing an order.

1. Return Eligibility

Products may be eligible for return if:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The product received is significantly different from the product ordered.
• The product is unused, unopened, and in its original packaging, where applicable.
• The return request is made within 7 days of delivery.

Products that have been used, damaged after delivery, altered, or returned without original packaging may not be eligible for return.

2. Non-Returnable Products

The following products may not be eligible for return or refund:

• Products that have been used or damaged by the customer.
• Products without original packaging, labels, accessories, or invoice.
• Products purchased on clearance or marked as non-returnable.
• Personalized or customized products, unless they are defective or incorrectly supplied.
• Products returned after the applicable return period.

3. How to Request a Return

To request a return, please contact us within 7 days of receiving your order.

Please provide:

• Order number
• Customer name
• Contact number/email
• Reason for return
• Clear photographs or video of the product, if applicable

Our team may review the request and determine whether the product qualifies for return.

4. Return Approval

Once your return request is approved, we will provide instructions regarding the return process.

Customers may be required to safely pack the product in its original packaging. The product may be inspected after it is received before a refund or replacement is processed.

5. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery, along with photographs/video showing the condition of the package and product.

After verification, we may offer:

• Replacement of the product; or
• Refund of the eligible amount.

6. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be processed to the original payment method used for the order.

Depending on your payment provider or bank, the refund may take additional business days to appear in your account.

7. Shipping Charges

Unless the return is due to our error, such as delivery of a wrong, defective, or damaged product, shipping charges may be non-refundable.

If a return is approved because of an incorrect, damaged, or defective product, we may bear the applicable return shipping cost, subject to verification.

8. Cancellation

Orders may be cancelled before they are dispatched, subject to our order-processing status.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

9. Exchange

Where applicable, we may provide an exchange for an eligible defective, damaged, or incorrect product, subject to product availability.

If the replacement product is unavailable, an eligible refund may be offered.

10. Refund Not Received

If you have not received an approved refund within the expected processing period, please first check your bank account or payment provider.

If the refund is still not reflected, please contact us with your order details so that we can assist you.

11. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact us:

Email: [your-email@example.com]
Phone: [Your Phone Number]
Business Name: [Your Business Name]
Address: [Your Business Address]

By placing an order on our website, you acknowledge that you have read and understood this Return and Refund Policy.